MDS MDS iNET 900 Especificações descarregar pdf (Página 22)

20 iNET Series Installation & Start-Up MDS 05-2873A01, Rev. E

TECHNICAL ASSISTANCE

Technical assistance for MDS products is available from our Tech-

nical Support Department during business hours (8:00 A.M.–5:30

P.M. Eastern Time). When calling, please give the complete model

number of the radio, along with a description of the trouble

symptom(s) that you are experiencing. In many cases, problems can be

resolved over the telephone, without the need for returning the unit to

the factory.

Phone: 585 241-5510 E-Mail: [email protected]

FAX: 585 242-8369 Web: www.microwavedata.com

FACTORY SERVICE

If return of the equipment is necessary, please contact the MDS Tech-

nical Support Team. You will be issued a Service Request Order

(SRO) number. The SRO number will help expedite the repair so that

the equipment can be repaired and returned to you as quickly as pos-

sible. Please be sure to include the SRO number on the outside of the

shipping box, and on any correspondence relating to the repair. No

equipment will be accepted for repair without an SRO number.

A statement should accompany the radio describing, in detail, the

trouble symptom(s), and a description of any associated equipment

normally connected to the radio. It is also important to include the

name and telephone number of a person in your organization who can

be contacted if additional information is required.

The radio must be properly packed for return to the factory. The orig-

inal shipping container and packaging materials should be used when-

ever possible. All factory returns should be addressed to:

When repairs have been completed, the equipment will be returned to you by

the same shipping method used to send it to the factory. Please specify if you

wish to make different shipping arrangements. To inquire about an in-process

repair, you may contact our Product Services Group at 585-241-5540 (FAX:

585-242-8400), or via e-mail at [email protected].

Microwave Data Systems Inc.

Customer Service Department

(SRO No. XXXX)

175 Science Parkway

Rochester, NY 14620 USA

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MDS MDS iNET 900 Especificações Página 22